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Approve or Reject the Cancellation Requests
If a merchant wants to cancel an order, you must approve or reject the cancellation. The approval serves your security regarding commission settlements.
Note: If you have rejected or approved a cancellation request, you cannot undo the procedure.
All necessary settings can be found in Marketplace > Cancellation-Requests.
How to:
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Go to Marketplace > Cancellation-Requests.
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You have 2 options to approve cancellations:
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If you want to approve a cancellation request from a merchant, click the Approve button.
The order receives the status Confirmed.
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If you want to approve all cancellation requests, click the Approve all button.
All orders are approved and receive the status Confirmed.
- To reject a cancellation, click the Reject button.
The order receives the status Rejected.
Letztes Update:
29. November 2022 15:31:37